Terms of Use

By creating an account, signing in, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, do not create an account and do not use the Service.

We record the date on which you accepted these Terms when you register. If we make material changes, we will ask you to accept the updated Terms before you continue using the Service.

"User Content" means anything you submit to the Service: profile details and bios, portfolio images, request descriptions and inspiration photos, design boards and previews, reviews and ratings, chat messages and attachments, stream links, and any other material you upload or transmit.

You keep ownership of your User Content. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, reproduce, adapt for display, and distribute your User Content solely to operate, promote, and improve the Service. This licence ends when you delete the content or your account, except for copies we must retain for legal or dispute-resolution purposes and for content that others have already lawfully received (for example, a message sent to another user).

You represent that you own or have the rights to your User Content, that it does not infringe anyone's rights, and that it complies with these Terms. You are solely responsible for your User Content. StitchMePretty is not the author of User Content and does not endorse it.

We may screen, filter, refuse, hide, or remove User Content at our discretion, including automatically, but we are not obliged to monitor everything and cannot guarantee that all objectionable content is caught before it is seen.

StitchMePretty has no tolerance for objectionable content or for abusive users. By using the Service you agree not to create, upload, post, send, or link to content that is, or that a reasonable person would consider to be, objectionable — and you agree not to behave abusively toward other users.

Objectionable content includes, without limitation:

• pornography, sexually explicit or sexually suggestive material, and nudity that is not directly and appropriately related to a garment fitting
• any content that sexualises minors, or any depiction of child sexual abuse — we report such material to the appropriate authorities
• hate speech, or content that attacks, demeans, or promotes discrimination against people based on race, ethnicity, national origin, religion, caste, sex, gender, gender identity, sexual orientation, disability, age, or immigration status
• harassment, bullying, threats, stalking, intimidation, doxxing, or the sharing of another person's private information
• graphic violence, gore, or content that promotes, glorifies, or instructs in self-harm, suicide, eating disorders, terrorism, or violent extremism
• content promoting illegal activity, illegal drugs, weapons, or the sale of prohibited or counterfeit goods
• defamatory, deliberately deceptive, or fraudulent content, scams, phishing, and fake reviews
• spam, unsolicited advertising, malware, or content that infringes copyright, trademark, or other rights

Abusive behaviour includes, without limitation:

• sending abusive, hateful, threatening, or sexually harassing messages to another user
• contacting a user who has blocked you, or evading a block or a ban with a new account
• deliberate false reporting, review manipulation, payment fraud, or attempting to take transactions off-platform to avoid our protections

Consequences. When we confirm a violation we remove the offending content and eject the responsible user by suspending or permanently terminating their account, without refund and without prior notice. We act on reports of objectionable content within 24 hours. Serious violations — in particular any content involving the sexual exploitation of minors or credible threats of violence — result in immediate permanent termination and, where appropriate, referral to law enforcement.

Flagging content. Every piece of User Content in the app — portfolio items, reviews, requests, profiles, and chat messages — has a Report action. Reports reach our moderation team immediately.

Blocking users. You can block any user from their profile or from a chat. Blocking immediately hides that user's content from your feed, prevents them from messaging you, and notifies us so we can review their behaviour. You can see and undo your blocks in Settings → Blocked accounts.

Our response. We review every report and act within 24 hours of receiving it. Where a report is substantiated we remove the content and eject the user who provided it. We may also act without a report where our automated filters or our own review identify a violation. We do not disclose the identity of the person who filed a report.

Urgent concerns. If you believe someone is at risk of harm, contact your local emergency services first, then email us at support@stitchmepretty.com.

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant the quality, safety, legality, or accuracy of User Content, of any tailor's work, or of AI-generated design previews, which are illustrative only and not a guarantee of the finished garment.

To the maximum extent permitted by law, StitchMePretty is not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, data, or goodwill. Our total liability for any claim relating to the Service is limited to the greater of the amount of commission we received on the transaction giving rise to the claim, or USD 100. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

You agree to indemnify and hold StitchMePretty harmless from claims, damages, and costs (including reasonable legal fees) arising out of your User Content, your use of the Service, or your breach of these Terms.